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Terms of Service

Terms of Service

Effective Date: January 1, 2026
Last Updated: January 1, 2026

Welcome to Golden Yard LLC (“Golden Yard,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, services, and client onboarding system. By accessing our website or scheduling services, you agree to these Terms.

1. Services Provided

Golden Yard provides pet waste management services, including but not limited to:

  • Residential pet waste removal

  • Commercial and common-area pet waste removal

  • One-time cleanups

  • Initial cleanups

  • Ongoing recurring service plans

  • Yard sanitization and deodorization treatments (Only sanitizes non-porous surfaces and deodorizes all surfaces)

Services may vary based on location, property condition, and service availability.

2. Service Eligibility & Access

Clients agree to provide safe and reasonable access to service areas. This includes:

  • Unlocked gates or access instructions

  • Clear service areas free of hazards

  • Secured pets during service visits

Golden Yard reserves the right to refuse or reschedule service if access is unsafe or unavailable.

3. Pets & Safety

Clients are responsible for ensuring pets are secured or safely separated during service visits. Golden Yard is not responsible for:

  • Escaped pets

  • Aggressive animals

  • Injuries caused by pets

If a technician feels unsafe, service may be skipped and billed accordingly.

4. Initial & One-Time Cleanups

Initial and one-time cleanup pricing is estimated based on information provided during onboarding. Final pricing may vary after on-site evaluation.

By scheduling an initial or one-time cleanup, you acknowledge:

  • Pricing is an estimate, not a guarantee

  • Additional charges may apply for excessive buildup or unsafe conditions

5. Recurring Service Plans

Recurring services are billed according to the selected service plan. Clients agree to:

  • Maintain regular service to prevent excessive buildup

  • Notify Golden Yard of changes to pets, access, or yard conditions

Failure to maintain regular service may result in additional cleanup fees.

6. Billing & Payments

  • Payment is due according to the selected billing schedule

  • Valid payment information may be required before service begins

  • Missed payments may result in service suspension

Golden Yard reserves the right to charge late fees or require prepayment for continued service.

7. Cancellations & Rescheduling

Clients may cancel or reschedule services by providing reasonable notice. Repeated cancellations or no-shows may result in:

  • Missed service charges

  • Termination of service

8. Weather & Service Interruptions

Service may be delayed or rescheduled due to:

  • Severe weather

  • Unsafe yard conditions

  • Events beyond our control

Weather-related delays do not constitute a breach of service.

9. Yard Conditions & Property Damage

Golden Yard is not responsible for:

  • Pre-existing yard damage

  • Lawn discoloration caused by pet waste prior to service

  • Hidden or underground hazards

Clients agree to notify us of sprinkler systems, fragile landscaping, or special conditions.

10. Sanitization & Deodorization Treatments

Sanitization and deodorization services reduce odors and bacteria but do not guarantee complete elimination. Results may vary depending on yard conditions and usage.

11. Website Use & Client Onboarding

By using our website or client onboarding system, you agree not to:

  • Provide false or misleading information

  • Attempt to disrupt website functionality

  • Use the site for unlawful purposes

We reserve the right to restrict access for misuse.

12. Limitation of Liability

To the fullest extent permitted by law, Golden Yard LLC shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Loss of use or enjoyment of property

  • Issues arising from inaccurate client-provided information

Our total liability shall not exceed the amount paid for the service in question.

13. Indemnification

You agree to indemnify and hold harmless Golden Yard LLC from any claims arising from:

  • Unsafe property conditions

  • Pet behavior

  • Client negligence or misrepresentation

14. Termination of Service

Golden Yard reserves the right to terminate service at any time for:

  • Non-payment

  • Unsafe conditions

  • Repeated access issues

  • Violation of these Terms

15. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

16. Changes to These Terms

We may update these Terms at any time. Continued use of our services after changes constitutes acceptance of the updated Terms.

17. Contact Information

If you have questions about these Terms, contact us at:

Golden Yard LLC
📧 info@goldenyardsd.com
📞 619-536-8722

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